PRIVACY POLICY
Last Updated: 15 June 2026
Rana Grounds, operated by PT Gelora Sport Indonesia (“Company”, “we”, “our”, or “us”), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, contact us, or use our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information:
- Full name
- Email address
- Phone number
- Company or organization name (if applicable)
- Booking and reservation details
- Payment-related information processed through authorized payment providers
Technical Information:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and analytics information
2. How We Use Your Information
We use your information to:
- Process and manage bookings and reservations
- Respond to inquiries and customer support requests
- Send booking confirmations and service notifications
- Improve our website, facilities, and customer experience
- Analyze website performance and usage trends
- Prevent fraud, abuse, or unauthorized activities
- Comply with applicable legal and regulatory obligations
- Send promotional communications and updates where permitted by law and with your consent when required
3. WhatsApp and Electronic Communications
If you provide your phone number, you agree that Rana Grounds may contact you through:
- WhatsApp messages
- SMS notifications
- Phone calls
- Email communications
These communications may include:
- Booking confirmations
- Reservation reminders
- Schedule changes
- Customer support responses
- Service updates and promotional information subject to applicable laws and your communication preferences
You may opt out of marketing communications at any time.
4. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Payment service providers
- Booking and reservation platforms
- Technology and hosting providers
- Customer service providers
- Government authorities or regulators when required by law
- Professional advisors or legal representatives when necessary
All third parties are expected to protect your information and use it only for authorized purposes.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Measure website performance
- Analyze visitor behavior
- Enhance user experience
You may disable cookies through your browser settings, although certain features of the website may not function properly.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Fulfill booking and operational requirements
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce our agreements
8. Your Rights
Subject to applicable laws and regulations, you may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your information
- Withdraw consent for certain processing activities
- Object to certain uses of your information
- Request information regarding how your data is processed
To exercise these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.
Your continued use of our website and services after any changes constitutes acceptance of the updated Privacy Policy.
PT Gelora Sport Indonesia respects your privacy and is committed to handling your personal information responsibly, transparently, and in accordance with applicable laws and regulations.